Returns & Refunds

Returns are accepted within 30 days of delivery. Email us with your order number to start one; we will reply with an address and instructions. Returns sent without contacting us first may be delayed.

Packs must be unused, clean, and in their original packaging. A pack that has been fitted and taken out on a trip is used. We inspect every return and will contact you before refusing one.

Refunds go back to the original payment method within [5–10] business days of the return being received and inspected. Original shipping is refunded only if the item arrived damaged, faulty, or was not what you ordered. Return shipping is the customer's cost otherwise.

Because every product is a fixed run, we cannot guarantee an exchange for the same item — it may already be sold out. The fastest route is a refund, then buying the item you want while it is still available.

Every pack is covered for [24] months against failure of stitching, fabric or hardware in normal use. Send a photo and your order number and we will repair it, replace it, or refund it. Wear from use, cuts, sun damage and abrasion are not covered.